so444's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how so444 collects, uses, and protects your data.
Introduction and Scope
so444 ("we", "our", "platform") operates a trusted online gaming and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect while you use the so444 website (https://so444.cam), how that information is used, under what circumstances it may be shared with third parties, and what measures we take to protect your information.
By registering on our platform or using our services, you are considered to have fully read and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us.
This Policy complements our Terms and Conditions and should be read together with them. We may update this Policy from time to time — for any significant changes, we will notify you at your registered email address.
so444 will never sell or transfer your personal information to unauthorized third parties under any circumstances. Your privacy is our highest priority.
Information We Collect
We collect the information listed below to provide so444's services properly and to keep your account secure.
2.1 Information You Provide Directly
Information you provide when registering and using our services:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and password (stored in encrypted form)
- Mobile number (for OTP verification and security)
- Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
- National ID or passport information for identity verification (where applicable)
- Information provided when contacting support
2.2 Automatically Collected Information
The following information is collected automatically when you use our platform:
- IP address and device identifier information
- Browser type and version, operating system
- Time spent on the platform, pages visited, and click activity
- Login time, logout time, and session-related information
- Gaming activity — bet amounts, game history, win and loss records
- Data collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive necessary information from payment processors (such as bKash, Nagad) and identity verification service providers. This information is used only to keep your account secure and to confirm transactions.
Use and Purpose of Information
so444 uses collected information only for the legitimate purposes listed below. We always confirm a legal basis before using information for any purpose.
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions (minimum deposit ৳500, minimum withdrawal ৳800)
- Tracking your gaming history, bonuses, and promotions
- Providing 24/7 live chat support in Bengali
- Managing the VIP program and providing cashback
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts or suspicious activity
- Preventing money laundering and financial fraud
- Ensuring age verification (users aged 21 and above only)
- Detecting multiple accounts or fraudulent activity
3.3 Communication and Personalization
- Sending important notifications related to your account
- Providing information about promotions and bonus offers (with your consent)
- Advice and alerts related to responsible gaming
- Customizing services according to your preferences
You can unsubscribe from marketing emails at any time. However, essential notifications related to account security and transactions cannot be turned off, as they are necessary to protect your account.
Information Sharing and Disclosure
so444 never sells your personal information or shares it without permission. Information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We share necessary information with selected third-party service providers who work on our behalf, such as:
- Payment processors (bKash, Nagad, Rocket, Upay) — only to complete transactions
- Identity verification service providers — for the KYC process
- Game software providers — to ensure gameplay (not personal information, only anonymized session data)
- IT infrastructure and cloud service providers — for data storage and security
These partners are bound by contractual obligations that prevent them from using your information beyond the specified purposes.
4.2 Legal Obligations
If so444 receives a lawful order from law enforcement agencies, regulatory authorities, or courts, we are required to provide the necessary information. In such situations we always follow a policy of minimum disclosure.
4.3 Business Transfers
If for any reason so444's business operations are merged or transferred, your information may be transferred as part of the assets. In that case the new controlling entity will be required to comply with the terms of this Privacy Policy, and you will be notified in advance.
Cookies and Tracking Technologies
The so444 website uses cookies to improve your browsing experience and to ensure the platform functions correctly.
5.1 Cookies We Use
- Essential cookies: To maintain login sessions, store security tokens, and remember your preferences. Without these the platform will not work properly.
- Analytics cookies: To understand how users interact with the platform — this information helps us improve our services.
- Functional cookies: To save language preferences, display settings, and personal customizations.
5.2 Cookie Controls
You can manage cookies from your browser settings. Please note that disabling essential cookies may cause issues when logging in or completing transactions. The option to disable analytics cookies is available in our cookie settings panel.
Data Security Measures
so444 uses industry-standard technical and organizational measures to protect your personal information.
All data transmissions are protected by SSL/TLS encryption. Stored sensitive information is protected using AES-256 encryption. Passwords are never stored directly — they are kept only in hashed form.
Only authorized personnel can access the minimum necessary information. All access is logged and regularly audited. Staff work under strict confidentiality agreements.
Our servers are protected by firewalls, intrusion detection systems, and DDoS protection. Data is regularly backed up and stored in a secure location.
Our security measures are regularly tested by third-party security experts. Any vulnerabilities identified are resolved promptly.
Please note that no method of data transmission or storage over the internet is one hundred percent secure. While we take every precaution, we cannot guarantee complete protection against security breaches. If you suspect a security issue, notify our support team immediately.
Data Retention Period
so444 retains your information only for as long as necessary. The retention period depends on the type of information and the legal basis for retaining it.
7.1 Information for Active Accounts
Your profile information, transaction history, and gaming records will be retained for as long as your account remains active. This information is necessary to provide services and resolve issues.
7.2 After Account Closure
Even after an account is closed, information related to financial transactions may be retained for a specified period as required by law. Unnecessary information is securely deleted after a defined period.
7.3 Retention Under Legal Obligation
Some information may be retained for an extended period for the investigation of financial fraud or legal disputes. In such cases, the guidance of applicable laws and regulations is followed.
Your Rights and Options
so444 believes you should have control over your own information. Your rights are described below:
8.1 Right to Access
You can find out at any time what information we hold about you. Most information can be viewed from your account settings. Contact the support team for more detailed information.
8.2 Right to Correction
If any of your information is incorrect or incomplete, you can have it corrected. Your name, email, and contact details can be updated from your profile section. Contact our support for changes to payment or identity-related information.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, transaction records and information retained due to legal obligations may not be deleted. Contact the support team to make such a request.
8.4 Objection to Processing
You can object at any time to the processing of your information for marketing purposes. The option to stop marketing messages is available in your account communication preferences.
To exercise any of the above rights, contact us in Bengali via our 24/7 live chat or email us at [email protected]. We will verify your request and take the necessary action as soon as possible.
Protection of Minors
so444 is intended only for individuals aged 21 or above. We do not knowingly collect any information from minors.
Date of birth is verified at registration, and additional proof of identity may be requested in suspicious cases. If we learn that a minor has opened an account by providing false information about their age, that account will be closed immediately and the associated information will be securely deleted.
We advise parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.
Policy Changes & Updates
so444 may change or update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in different ways:
- For minor changes: the updated policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
- For important changes: a notification will be sent to your registered email address and a notice will be shown at the time of login.
- Continued use of the platform after any changes will be considered as your agreement to the new policy.
We recommend that you review this policy regularly. If you do not agree with the updated policy, please contact us and you may request the closure of your account.
Privacy Contact
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us. Our team provides support in Bengali 24/7.